Sales to private consumers
These terms and conditions apply to all purchases on schott-tech.dk. Please read them through before placing your order. You can always print or save them as a PDF.
Last updated May 20, 2026Prepared by Skafsgaard Law ApS
You have 14 days from the time you receive the item. Use the button here, and you will immediately receive a receipt via email with the date and time.
In short: this states who you are dealing with and which rules apply.
In short: the price you see is the price you pay, incl. VAT.
In short: when and how the item will reach you.
In short: you have 14 days from the time you receive the item, and you must pay for the return shipping yourself.
In short: the item must be resalable. If it has been used, we may deduct for the loss in value.
In short: 2 years' right of complaint under the Sale of Goods Act for defects that were present from the start.
In short: 2-year voluntary warranty against corrosion and manufacturing defects, on top of your right to complain.
In short: the warranty requires installation by a professional, the included mounting kit, Loctite 243, and tightening to 9 Nm.
In short: the copper rod, end caps, thermostat, and high-temperature sensor are reused from your current heat exchanger.
In short: what we are liable for, and what we are not liable for.
In short: what information we store about you and why.
In short: Danish law applies.
1. Contact us first
Write to mail@schott-tech.dk or call +45 29 28 69 94. We resolve most cases within the same week.
2. The Mediation Team for Consumer Complaints
Nævnenes Hus, Toldboden 2, 8800 Viborg. Complaints must be submitted via naevneneshus.dk.
3. EU's complaint portal
If you reside in another EU country, you can lodge a complaint via the European Commission's online portal. Please provide our email address: mail@schott-tech.dk.
